VALDERSupport
Updated 4 October 2026
Help with alpha access, errors, purchases and progress.
Contact us privately
The link opens your email app. Review and send your message there; this page does not send it for you.
Help us find the issue
- Include your Android device model and OS version, and your Valder version if available.
- Describe your steps, what you expected and what happened. A screenshot without private information can help.
- For purchase issues, include the product and approximate date. We will ask only for information needed to investigate.
Do not send passwords, verification or recovery codes, purchase tokens or card details. Do not post account information in the tester group.
I can’t install
Use the same Google account for the group, opt-in link and Play Store. Access is currently enabled manually; wait for the team’s confirmation. Check the joining instructions.
I can’t find group emails
Check Spam in Gmail. If you recognize the Valder Alpha Testers invitation or message, select “Report not spam”. You can open the group directly without an email invitation.
Privacy and account deletion
Use the same private contact for questions about your data. Read account and data deletion to start a request, or view our privacy policy.